FREQUENTLY ASKED QUESTIONS

For optimal results, AMANA LumiRay should be used every day, morning and night, between 3-5 min.
Please charge your device before the first use as they may not be fully charged upon arrival.
2H.
620±20nm.
LED lights.
Check if your device is charged.

If it still doesn't work, with cream on your face or fingers, gently press the device on the skin, this will activate the circuit. Sometimes this happens due to a long period of inactivity.

Check if you are placing correctly the device on the charging base.

Should all above actions fail, your AMANA LumiRay may be faulty. Please consult the Warranty and Returns page for full information on how to obtain a replacement.
You should charge your device only when the LED indicator begins flashing to tell you that the battery is running low.
For better and safe cleaning only use damp cloth to clean your device.
No, the device is not waterproof.
Yes! AMANA LumiRay can be carried onto airplanes in your personal bag. Do NOT store them in your checked luggage, as their lithium ion batteries are prohibited in checked baggage.
Prior to utilizing AMANA LumiRay, we suggest the application of an oil-free serum onto freshly cleansed, makeup-free skin to facilitate smoother movement of the Wand. To achieve optimal outcomes use compatible serums with galvanic current, with high hydrating power as such niacinamide, hyaluronic acid and aloe vera, for example.
At the heart of AMANA's revolution is the LumiRay wand, a cutting-edge beauty device that combines galvanic current, electro muscle stimulation, heat, and red light therapy. Let's explore how each of these elements contributes to the beauty tech revolution:

Galvanic Current

Galvanic current, also known as galvanic iontophoresis, is used to enhance the absorption of skincare products. AMANA's LumiRay leverages this technology to ensure that your skincare products penetrate deep into your skin, providing more effective and longer-lasting results.

Electro Muscle Stimulation

LumiRay's electro muscle stimulation feature offers a non- invasive way to tone and rejuvenate facial muscles. This results in improved muscle strength and a more youthful appearance.

Heat Therapy

With the ability to generate heat ranging from 0°C to 42°C, LumiRay's warming technology offers a multitude of benefits, including enhanced circulation, relaxation of facial muscles, boost lymphatic system, and optimal product absorption. It's like a soothing spa experience at home.

Red Light Therapy

Red light therapy is a well-established method for promoting skin health, reducing signs of aging, and enhancing skin's radiance. LumiRay's red light therapy feature is the icing on the cake for comprehensive skincare.

Pregnant individuals are advised to consult their healthcare provider before using the LumiRay wand.
Yes, the LumiRay wand is designed for all types of skins. However, if you have specific skin concerns, perform a patch test or consult with a dermatologist.
The LumiRay wand is generally safe for adults and teenagers.
Breast area

Larynx/Throat

Chest

Groin area Eyelids

Under brow bone
People under the age of 18

Pregnant Women

People subject to seizures

People with cancer/tumors

People with a cardiac pacemaker

People with implanted defibrillators/stimulators People with electronic implanted devices
In case you encounter an ongoing headache or experience discomfort after using the AMANA LumiRay, it's advisable to discontinue use and seek guidance from a doctor.
Our product is designed for cosmetic purposes specifically on the facial and neck areas. Please be aware that any adverse effects stemming from misuse, application on other body parts, improper voltage source connection, use with contaminated conductive solutions, or any inappropriate utilization do not fall under the responsibility of our company or its partners.

We currently ship to Europe and UAE. Please check our shipping information for more details.
Shipping fees vary based on location. For detailed information, please refer to our shipping page. The estimated delivery time is approximately 5-9 business days.
Yes, you will receive a tracking number once your order is shipped. You can use this number to track the status of your delivery.
Customs fees may apply, and it's the responsibility of the buyer. Please check with your local customs office for more information.
If you experience delays or suspect your order is lost, please contact our customer service team for assistance.

We accept various payment methods, including credit/debit cards and online payment platforms. Please check our payment information during the checkout process.
We offer a hassle-free return policy. If you're not satisfied with your purchase, please contact our customer service within 30 days for assistance. Make sure to review our detailed return policy for more information.
To start a return or exchange, please contact our customer service team. Provide your order details, and they will guide you through the process.
Orders are processed quickly, but if you need to make changes, contact our customer service team immediately for assistance.
Yes, our website uses secure encryption for payment transactions to ensure the safety of your personal information.
In the rare event of receiving a damaged or defective product, please contact our customer service team with photos and videos, and we will assist you in the replacement process.

If you find yourself with lingering questions or seeking further assistance, our team is ready to provide the clarity you need.

Feel free to reach out, and let us guide you on your journey to radiant beauty!

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FREQUENTLY ASKED QUESTIONS

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